Securities Dispute Resolution – Sample Client Disclosure Letter for Exempt Market Dealers and Others


Effective May 1, 2014, all new registered dealers and advisors across Canada, except in Quebec, must take reasonable steps to ensure that the Ombudsman for Banking Services and Investments (OBSI) will be the independent dispute resolution or mediation service that is made available to a client that has an eligible complaint.  For more information about OBSI […]

Dispute Resolution and Mediation Requirements Effective for Registered Securities Dealers and Advisors in Canada –14 Things You Should Know!


New dispute resolution and mediation requirements recently came into effect for registered securities dealers and advisors in Canada, such as exempt market dealers and portfolio managers. This article discusses 14 things you should now about them and the appointment of  the Ombudsman for Banking Services and Investments (OBSI) as the provider of those services. 1.  Effective […]

OBSI – Mandatory ADR for All Canadian Securities Registrants – Coming May 1, 2014


Effective May 1, 2014 (the Effective Date), the Canadian Securities Administrators (the CSA) has announced that the Ombudsman for Banking Services and Investments (OBSI) will become the independent and common dispute resolution and mediation service provider that will be required to be used by all registered firms under NI 31-103[1] in all jurisdictions in Canada, […]